Refund policy

 

Health & Safety Protocol

Due to the consumable nature of our products and for the safety of all our customers, GOZEN cannot accept returns of opened or unopened supplement bottles. To ensure the integrity and potency of every dose, we maintain a strict "no-resale" policy on all ingestible items once they have left our controlled facility.

The GOZEN Guarantee

While we do not accept returns, your satisfaction is our priority. If your order arrived damaged, defective, or if you received the wrong item, please contact our support team at info@gozenvitamins.com within 7 days of delivery. We will work with you to ensure you receive the high-potency experience you paid for.

Cancellation Policy

Orders can only be canceled before they have been processed for shipping. Once an order has been fulfilled, it falls under our health and safety non-returnable policy.